**Tudu Africa Software Ltd** (“Tudu”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use the Tudu mobile application.
Key Takeaway: We prioritize the security of your financial data. As an Escrow-based platform, we implement strict measures to ensure payment details and personal identification documents are handled with the highest level of encryption and care.
1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked to you (“Personal Data”).
- Identity Data: Name, username, profile picture, and government-issued ID (for Seller KYC verification).
- Contact Data: Delivery address, email address, and phone number.
- Financial Data: Bank account details or Mobile Money numbers for payouts and refunds. (Note: We do not store full credit card numbers; these are processed by our secure payment partners).
- Transaction Data: Details about payments to and from you, and products you have purchased or sold.
- Usage Data: Information about how you use our video feed, including watch time, likes, and shares.
2. How We Use Your Information
We use your data to operate Tudu and provide you with a seamless shopping experience. Specifically, we use it to:
- Facilitate the Escrow Service (holding funds and releasing them upon confirmation).
- Process delivery orders and share necessary details (e.g., address) with logistics partners.
- Verify your identity to prevent fraud and money laundering (AML compliance).
- Personalize your video feed based on your interests and shopping history.
- Send you order updates, security alerts, and support messages.
3. Sharing Your Information
We do not sell your personal data to advertisers. We only share data with third parties when necessary to provide our services:
Service Providers
We share data with payment processors (e.g., Paystack, Flutterwave) and logistics companies to complete your transactions.
Legal Requirements
We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. This includes SSL encryption for all data in transit and secure vaults for sensitive financial credentials. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
5. Your Data Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your account and data (“Right to be Forgotten”), subject to our legal obligations to retain transaction records for tax/audit purposes.
Contact Us
If you have questions about this Privacy Policy, please contact our Data Protection Officer:
Tudu Africa Software Ltd
Email: privacy@tudu.africa